At Ziad Ampz, we value your satisfaction and strive to provide you with quality audio products and excellent service. If for any reason you are not fully satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be:
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Unused, undamaged, and in its original packaging
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Accompanied by a receipt or proof of purchase
Once your return request is approved, we will provide you with instructions for returning the product. Please note that customers are responsible for the return shipping costs unless the item received was defective or incorrect.
Refunds
After your returned item is received and inspected, we will notify you of the status of your refund.
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If approved, your refund will be processed within 5 to 7 business days.
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Refunds will be issued through the original payment method or another suitable option agreed upon.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of delivery with photos or videos showing the issue. We will arrange for a replacement or refund at no additional cost.
Non-Returnable Items
Certain items cannot be returned, including:
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Items damaged due to misuse or mishandling
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Products not returned in their original packaging
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Items marked as final sale
How to Request a Return
To start a return or refund process, please contact our support team at [email protected] with your order number and reason for return. Our team will assist you promptly.